General Terms and Conditions of Sale and Use of the Service for online purchases via the Stripe platform
Version in force from April 24, 2026

Art. 1 – Subject of the Contract

The contract between the Client and SNAP Marketing (hereinafter "the Provider") includes these General Conditions, accepted during the checkout phase.

Art. 2 – Execution of the Service

The Provider will perform the service independently, ensuring high quality, professionalism, and competence, reserving the right to subcontract part or all of the work to third parties, while remaining responsible to the Client for quality and execution.

For the provision of services, the Provider may make use of the all-in-one Vidoser platform, developed by the Vidoser Group (the group of companies which the Provider is part of), which allows content management and production, creator coordination, and measurement activities. Through Vidoser, the Provider will be able to activate a dedicated account for the Client, propose collaborative opportunities to its international network of verified Creators — citing the Client exclusively during the contract period and solely for the purposes of the service — and grant access to modules for managing assignments, secure archiving of content, and monitoring of rights and performance.

The contents will be produced with the utmost care and professionalism in compliance with the agreed standards; however, the obligations of the Provider are to be understood as obligations of means and not of result. The Client acknowledges that perceived quality is subjective and that results such as views, interactions, or conversions cannot be guaranteed: any dissatisfaction in this regard does not constitute grounds for termination of the contract or non-payment. Only one rework is allowed for each piece of content or deliverable, unless otherwise agreed in writing.

Art. 3 – Online Packages and Purchasing Process

3.1 Types of packages

The Provider makes the following types of packages available on its website, through the Stripe checkout platform:

a) Trial Package – One Shot (1 month) A single service lasting one (1) calendar month from the activation date. It does not provide for automatic renewal or automatic continuation upon expiration. The Trial Package is a one-time (one-shot) purchase.

b) Flexible Package – 6-Month Subscription A monthly subscription plan for a maximum duration of six (6) months, billed monthly with no automatic renewal at the end. The minimum contract duration is three (3) consecutive months (see art. 4).

3.2 Purchasing process

The purchase of online Packages is finalized through the Stripe platform when the payment is successfully confirmed. During the checkout process, the Client is required to:

• expressly accept these General Conditions and the Privacy Policy by checking the specific, mandatory checkboxes;

• for the Trial Package: expressly declare to waive the right of withdrawal, acknowledging the non-refundable nature of the service (see art. 4).

The Client will receive an order confirmation and the payment receipt issued by Stripe via e-mail. The activation of the service runs from the date of receipt of the confirmation. The specifications, contents, and prices published on the purchase page at the time of checkout form an integral part of the contract.

Art. 4 – Refund and Cancellation Policy (Online Packages)

4.1 One-Shot Trial Package – Non-refundable

The Trial Package is an immediate-use service. No right of withdrawal or refund is provided for after purchase, pursuant to art. 59, lett. a) and o) of Legislative Decree no. 206/2005 (Consumer Code), which excludes the right of withdrawal for service contracts fully executed with the consumer's express consent before the expiry of the withdrawal period. The Client explicitly acknowledges and accepts this waiver.

4.2 Flexible Package – Minimum duration and cancellation

The Flexible Package has a minimum contract duration of three (3) months. It is not possible to cancel the service before the end of the third month.

After the minimum period has elapsed, the Client can cancel the contract by sending written communication with a minimum notice period of thirty (30) calendar days prior to the next monthly renewal date, to the following email address: info@snap-marketing.it

The cancellation is deemed received on the date of receipt of the email. The Provider will send written confirmation within 3 working days. In the absence of cancellation communicated within the terms, the subscription is renewed for the following month, up to the sixth month, after which it automatically ceases. No refunds are provided for fractions of a month already billed.

Art. 5 – Payments

5.1 Online packages – Payment via Stripe

Payments for online packages are managed entirely by the Stripe, Inc. platform, a PCI-DSS certified third party. SNAP Marketing does not store or directly process the Client's credit card data. Transactions are subject to Stripe's Terms of Service (stripe.com/it/legal).

For the Flexible Package, monthly payments are automatically charged to the card registered at the time of purchase. The Client is responsible for keeping their payment details up to date. In the event of a failed charge due to causes attributable to the Client (expired card, insufficient funds, etc.), the Provider reserves the right to suspend the provision of the service until settlement.

Art. 6 – Limitation of Liability

The Provider is not responsible for damages that are not caused intentionally or by gross negligence. In particular, it will not be responsible for:

• technical issues, bugs, or malfunctions of the Client's social platforms, unless directly dependent on the Provider's conduct;

• disruptions caused by force majeure or malfunctions of third-party infrastructures (including Stripe and social platforms);

• Client conduct that does not comply with the instructions provided by the Provider.

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Art. 7 – Confidentiality and Intellectual Property Rights

The Provider will use the Client's information and any credentials exclusively for the execution of the contract, ensuring maximum confidentiality and secure storage. At the end of the contract, the credentials provided will be destroyed and removed from the Provider's databases.

The economic use rights related to the content conceived and created by the Provider are understood to belong exclusively to the Client, provided that the agreed consideration has been fully paid. The Provider may, however, use them, even directly, to promote collaboration with the Client through press releases, online publications, social media, and other promotional channels, unless otherwise agreed in writing.

All contents, methodologies, and tools developed internally by SNAP Marketing and not specifically created for the Client remain the exclusive property of the Provider.

Art. 8 – Obligations of the Client

The Client agrees to:

• provide accurate and updated data during registration and checkout;

• use SNAP Marketing services in compliance with the current legislation and not for illegal purposes;

• not transfer access to the purchased services to third parties without prior written authorization from the Provider;

• promptly communicate any changes in their contact or billing details.

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Art. 9 – Privacy and Protection of Personal Data

The processing of the Client's personal data is governed by the SNAP Marketing Privacy Policy, available on the official website and accepted separately during checkout or upon signing the contract. In accordance with EU Regulation 2016/679 (GDPR), the Client has the right to access, rectify, delete, and port their data, as well as oppose its processing, by sending a specific request to info@snapmarketing.it.

Art. 10 – Communications

All communications between the parties will take place via email to the addresses indicated at the time of purchase. The parties agree to promptly inform each other of any changes to their email addresses. Communications are deemed received on the date of actual delivery to the recipient's email inbox.

Art. 11 – Amendments to the Conditions

The Provider reserves the right to modify these Conditions at any time. Changes will be communicated to the Client via email and/or through a notice on the site with at least thirty (30) days' notice. Continued use of the service after this period constitutes acceptance of the new Conditions. In case of disagreement, the Client has the right to withdraw from the contract in accordance with the provisions of Articles 4 and 5.

Art. 12 – Applicable Law and Jurisdiction

These Conditions are governed by Italian law. For any dispute arising from the interpretation, execution, or termination of this contract, the parties agree preliminarily to seek an amicable solution.

In the event of failure to reach an agreement, for contracts with professional entities (B2B), the Court of Milan will have exclusive jurisdiction. For contracts with consumers (B2C), the jurisdiction of the place of residence or domicile of the consumer remains unaffected, pursuant to art. 66-bis of Legislative Decree 206/2005.

Art. 15 – Final Provisions

The invalidity or ineffectiveness of individual clauses of these Conditions does not determine the invalidity of the entire document. Invalid clauses will be replaced by valid provisions that most closely approximate the original intent of the parties. These Conditions constitute the framework agreement between the parties and apply to all online contractual relationships; for customized solutions, the Order Form will prevail in case of conflict on individual points.